If your order includes furniture, this is often shipped as multiple packages. Each package has a separate tracking code in a separate email. Please be sure to check for these emails before getting in touch. We recommend using the Post NL app to track the separate deliveries.

If any part of your order does not arrive 4 working days after your expected delivery date, please contact us.

Investigations can take up to 10 business days - but we always expedite this when possible. In the unfortunate event that your package is confirmed lost, we will arrange a replacement.

As the UK is no longer in the European Union, there is a slightly different process for delivering your order there. Please read the details of how to track your delivery into the UK here.

Unfortunately, damages can happen when your items are in transit to their new home. If this happens to you, please contact us. Select ‘Damage Report’ in the Subject field dropdown of the form, and be sure to attach pictures of the damage, to speed up the replacement process.

As detailed in our Returns Policy, once your return has been received and processed on our side, the refund is usually in your bank account within a few days. However, in some cases and depending on the bank it can take up to 14 working days. If, after this time, you still haven't received your refund, please contact us with a photo of your proof of postage, and we'll expedite resolving the issue!

Yes! We have a cozy little store just outside Amsterdam. Please see our Showroom page for a map, directions and opening times.

Yes! If your items are available to collect from our warehouse. Please select local pick when placing your order on our website.

All of our furniture items come with a 2 year warranty from manufacturing defects as standard, certain products will require registration however this is detailed in the product itself. Remaining products typically have a 1 year warranty this does not cover general wear and tear or damage from use. However we're always willing to help so if you have a problem just mail us!

This depends on the status of your order. You should contact our Customer Service with your order number and request as soon as possible and we can try and facilitate your request.

Occasionally we'll put popular items on pre-order, allowing customs to reserve their item before they arrive at our warehouse. Once in stock, items are dispatched immediately

Hola BB does not price match. We work very hard to build and nuture the relationships we have with our brands and use their recommended RRPs when pricing products.