Returns, refunds and exchanges are accepted within 30 days of receipt of delivery. Please read the below conditions carefully to ensure your refund can be processed in full.
- The cost of the return must be covered by the customer unless an item is faulty. In this case, return costs will be refunded in addition to the cost of the item once inspected by our warehouse.
- Items must be returned via track and trace delivery. Items that do not arrive and/or don't have tracking will not be refunded.
- Items that are returned in bad condition or used will not be refunded.
- Furniture items must be in the same condition as when you received them, with the manual, screws in the original bag, all pieces secured with rope or string (as when received) and in the original box. If items arrive back loose in the box or not as described above we will deduct a repackaging fee of 30€ from your refund.
- If the returned item can not be re-sold at full value, a lower amount will be refunded. This will be in accordance with the condition of the item. Incorrectly packaged but complete furniture will be refunded 90% of the sales value minus the repacking fee.
- Please note, open mattresses will not be refunded in any instance. Please keep the protective plastic on mattresses until you are completely happy.
- Non furniture items must be in the same condition as when you received them with all labels and tags still attached and in the original packaging. If items arrive back and can not be re-sold at full value a lower amount will be refunded.
- Returns are processed within 10 days of receipt and it can take up to 14 days for funds to arrive in your account.
Returns should be sent to the following address only. Closed during week 52 and public holidays.
Frequently asked questions
Can I drop off my return?
Yes! You can return all items to our warehouse in Arnhem 10am - 4pm Mon-Fri. Closed during week 52 and public holidays. Address:
Hondiusstraat 24C, 6827DE Arnhem Netherlands
Which products are not accepted for returns?
The following items cannot be returned if the packaging has been opened and/or the item used or washed:
- underwear (briefs)
- breast pump equipment or accessories
- sale items
What is the deadline for returning an item?
We must receive your exchange/return product within 30 days of receipt of delivery.
What happens to my items when they are returned?
Upon receipt of your return item(s), HolaBB will start the refund or exchange process. You will receive a confirmation email when this is completed. Please allow up to 10 days for this.
It can then take up to 14 working days for your refund to be processed with your bank.
Hola BB believes in zero waste, which means that each returned item is carefully checked to ensure it is still in perfect condition and, if possible, put back into stock. Occasionally, items arrive back with damaged boxes or missing packaging. In this case, we re-list the item online as 'seconds', with a small discount to compensate. Anything that can not be re-sold is either donated to charity or recycled.
How long does it take to receive my money back?
Once your refund has been confirmed and processed on our side, it is usually in your account within a few days. In some cases and depending on the bank you use it can take up to 14 days.
Will my original shipping costs be refunded?
Original shipping costs will only be refunded if the item is faulty and you do not want to receive a replacement.
Do I have to pay shipping for my return if nothing is wrong with it?
Yes, all returns must be covered by the customer. If your item is clearly faulty we will send you a return label for shipping the item back to us